FAQ's - Frequently Asked Questions.
Tell me something about Moonstruck aka Moonstruck Costume Jewellery?
Moonstruck Costume Jewellery is a design house that creates exclusive and exquisite imitation jewellery. Each design is carefully designed keeping the sensibilities of today’s women in mind. We have designed jewellery for AND,Global Desi,Karigari, Curio Cottage, Sia, Tribal zone, Kshitij Jewels and Youshine, and had the privilege to design the crowns for the Femina Miss India pageant 2016, Miss Diva Universe 2016 and Femina Miss India State Pageants 2016 & 2017. To know more about what we do, please check our about page.
How can I keep track of new arrivals on Moonstruck?
You can subscribe to our newsletter to be the first among others to get updates on the new arrivals.
What mode of payments do you accept?
We accept payment via all major credit and debit cards and also netbanking and via UPI.
When would my shipment be delivered?
It depends on the area of delivery. It usually takes 48 hours to 5 days to deliver the product.
I want the product to be delivered in 24 hours, is it possible?
We are in the process of starting the 24-hour express delivery method soon. We will inform you as soon as we begin the express delivery. Meanwhile, we recommend that you order a week prior to receive your order on time.
How do I take care of the jewellery I bought?
Please keep it in an airtight box and away from all kind of liquids, sprays and water.
What is your refund policy?
Our customer-centric return policy guarantees a smooth process for our valued shoppers. Within a 7-day window from the date of delivery, we proudly offer a no-questions-asked refund policy. Upon refund approval, we will issue store credit, deducting only the shipping charges. To complete the return process, customers are kindly required to ship the product back to us. This policy is crafted to prioritise your satisfaction while ensuring a fair and transparent procedure.
How do I request for a refund?
If the product delivered to you is damaged, please share its image so we can send you a fresh piece. Incase you change your mind which is fine, you’ll need to ship the product back to us and we will issue store credit within 15 days of receiving the product. To know please visit here.
How do I contact Moonstruck?
You can write to us at support@moonstruckinc.com and we would be happy to help you.