FAQ's - Frequently Asked Questions.
Tell me something about Moonstruck aka Moonstruck Costume Jewellery?
Moonstruck Costume Jewellery is a design house that creates exclusive and exquisite imitation jewellery. Each design is carefully designed keeping the sensibilities of today’s women in mind. We have designed jewellery for AND,Global Desi,Karigari, Curio Cottage, Sia, Tribal zone, Kshitij Jewels and Youshine, and had the privilege to design the crowns for the Femina Miss India pageant 2016, Miss Diva Universe 2016 and Femina Miss India State Pageants 2016 & 2017. To know more about what we do, please check our About us page <link>.
How can I keep track of new arrivals on Moonstruck?
You can subscribe to our newsletter to be the first among others to get updates on the new arrivals.
What mode of payments do you accept?
We accept payment via all major credit and debit cards and netbanking.
When would my shipment be delivered?
It depends on the area of delivery. It usually takes 48 hours to 5 days to deliver the product.
I want the product to be delivered in 24 hours, is it possible?
We are in the process of starting the 24-hour express delivery method soon. We will inform you as soon as we begin the express delivery. Meanwhile, we recommend that you order a week prior to receive your order on time.
How do I take care of the jewellery I bought?
Please keep it in an airtight box and away from all kind of liquids, sprays and water.
What is your refund policy?
We have a no questions asked 7 days refund policy.
How do I request for a refund?
If the product delivered to you is damaged, please share its image so we can send you a fresh piece. Incase you change your mind which is fine, you’ll need to ship the product back to us and we would refund the money within 15 days of receiving the product.
How do I contact Moonstruck?
You can write to us at email@example.com and we would be happy to help you.